I care about more than user experience

Experience

17LIVE Inc. --- UX Research Manager

2020.10 - Present

Establish a suitable method for 17LIVE user research and help UX designers complete the usability test independently.
Organize feedbacks and challenges from different stakeholders to deliver reports accepted by the C-levels and VP.
Plan research with the rigorous method and to bring accurate reports that provide clear product directions and evidence to promote the product and explore unknown problems to teammates or VP.

Omlet Inc. --- UX Researcher / Designer

2019.03 - 2020.10

Explore users' requirements or using problems through quantitative research, and verify with data and qualitative research.
Using the BI tool and database helps members verify their assumptions and find the problem.
Using the BI tool and database, do the experiment such as the A/B test.
Provide long-term direction of the product, the solution to the problem found based on user research.
To integrate into scrum development, work with teammates to design the MVP, and conduct usability tests effectively.
Build the guideline of user research to help teammates learn the method quickly and let them contact users.

Soochow University meal ordering system partner

2017.07 - 2018.11

Work with classmates to solve the problem of student restaurants based on field research and questionnaire at Soochow University.
Discuss with the development team, contractors, and directors of different offices to make the product go online.
The first version of the product is online in 2018.11

Data Analysis

Research